Help center

NISA TV Support

Account help

Use Sign In to access your account. Password resets and email verification are handled securely through the NISA TV sign-in screen.

Purchases and playback

If a completed purchase does not appear in My Library, first sign in with the same email used at checkout and refresh your account. Include the title name, purchase date, and Stripe receipt when requesting assistance—never send a full card number or password.

NISA+ billing

Open Account → Billing → Manage or cancel membership. Stripe’s secure billing portal displays renewal information and cancellation controls. NISA+ benefits remain available until the effective cancellation date.

Technical problems

For playback trouble, try a current version of Safari, Chrome, Firefox, or Edge and confirm that content blockers are not preventing video delivery. Report the page, device, browser, and exact message shown.

A dedicated support contact form is being prepared. Until then, use the official NISA social profile through which you reached NISA TV for account-support routing.